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CORE VALUES

HOSPITALITY 
noun
the friendly and generous reception and entertainment of guests, visitors or strangers.

PASSION
noun
a strong feeling of enthusiasm or excitement for something or about doing something.

LOYALTY
noun
a strong feeling of support or allegiance.
FLEXIBILITY
noun
the quality of bending easily without breaking.




PRINCIPLES OF SERVICE

ABUNDANT HOSPITALITY

Warm, welcoming & engaging


ATTENTION TO ETIQUETTE

Proper, polite & refined



EFFICIENT, INFORMED & UNOBTRUSIVE 

Fluid, knowledgeable & silent

CONSTANT ANTICIPATION OF GUEST NEEDS

Total awareness, all the time